PRODUCT RECALL NOTICE

PRODUCT RECALL NOTICE
Dear Customers,

Mars Petcare Australia is voluntarily recalling ADVANCE Dermocare dry dog food products in 3kg, 8kg and 15kg bags from households and stores. No other ADVANCE products or varieties are affected by the recall.

We were deeply concerned to learn that a number of dogs have been affected by megaoesophagus – a condition that is generally not associated with food. We have now run hundreds of tests on ADVANCE Dermocare and found no link between the condition and our product.

Regardless, the health and wellbeing of Australian pets is our number one priority so we are voluntarily recalling all ADVANCE Dermocare products as a precaution.

We appreciate the inconvenience caused to customers and assure you that we are doing all we can to get to the bottom of this issue. We are continuing to provide information to the University of Melbourne to facilitate further testing, and collaborating with the Australian Veterinary Association.

We are notifying consumers of the voluntary recall today via traditional and social media. We are advising customers to return their products to place of purchase for a full refund.

WITHDRAWN PRODUCT
ADVANCE DOG DRY Adult Dermocare - Tuna & Rice – 3kg
ADVANCE DOG DRY Adult Dermocare - Tuna & Rice – 8kg 
ADVANCE DOG DRY Adult Dermocare - Tuna & Rice – 15kg

Thank you for your assistance in this matter.

All customer enquiries can be directed to Mars customer care line on 1800 640 111

Kind Regards,

Barry O’Sullivan
General Manager, Mars Petcare

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