Booking Policy

This page defines the terms and conditions on which we enable you to make an online booking through Setmore for one of our services listed in our regional flyers, e-newsletters, social media and on our website. Please read these terms and conditions carefully before booking any of our services. You should understand that by booking any of our services, you agree to be bound by these terms and conditions.

The price of any of our services will be as quoted in our website booking page. Prices listed are inclusive of GST at the prevailing rate unless otherwise stated. Prices are liable to change at any time, but changes will not affect bookings in respect of which we have already sent you a Booking Confirmation, except in cases of obvious error. We regret that we cannot currently accept payments for services through bookings made online.                                 

To successfully process your online booking, we will take your name, address and other details to help provide quality of service for the customer.

We reserve the right, from time to time, to run special promotional offers on our services. Special Offers may include, but are not limited to, price promotions and free gifts. In the event of a Special Offer, additional terms and conditions may apply which will be made available at the time of booking. Any services booked prior to the Special Offer will not be offered the promotion retrospectively, unless specifically agreed by All Things Canine.

After making a booking you will receive an email from us acknowledging that we have received your booking request. Your booking request constitutes an offer to us to secure a place at one of our services. All bookings are subject to availability. Where the type of service may not allow sufficient time between client to client and as such we may re-schedule the appointment at a more suitable time by sending you an updated confirmation email stating that the booking has been re-scheduled or edited due to time constraints.

The contract between us will only be formed when we send you the Booking Confirmation. The Contract will relate only to those services which we have confirmed in the Booking Confirmation. Should there be a limited number of places for each service these will be allocated in order of receipt of bookings.

Prior to a service being conducted an inital consultation is required with the client to discuss the owners pet requirements, policies and procedures of the service that the client has booked for all parties safety concerns.

We reserve the right in our absolute discretion, to cancel your booking where we need to do so due to circumstances outside of our control. We shall have no liability for losses or costs which you may incur due to such cancellation but we shall refund your booking payment (in full as soon as possible) or offer you an alternative appointment time if one is available. You have the choice of accepting the refund, a credit note or attending an alternative appointment. 

We will usually refund any money received from you using the same method originally used by you to pay for your purchase but reserve the right to refund using an alternative method.

All cancellations by the client must be received by All Things Canine within 24 hours of scheduled visit in order to be credited for the service fee. All Things Canine reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.                                                                                                        

All copyright and other rights (including all intellectual property rights) in materials provided to you during or for the purposes of any of our services (including, without limitation, advertising, brochures or articles) are the property of the All Things Canine. You are entitled to use such materials only for your own personal use. You are not entitled to copy such materials (except as permitted by law) nor are you entitled to use or authorise others to use such materials for any commercial purposes without the consent from All Things Canine.

We often take photographs for marketing purposes. By attending a service, you are giving us permission to use images in which you may and or your pet is present. In addition, these images may be shared and stored on third-party platforms. Should you not wish to appear in any images, please notify the photographer.

We accept no liability for damage to, or loss of, personal belongings. We do not accept any responsibility for any loss (including, without limitation, theft) of any property occasioned on our premises or at external venues.

We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions.                                                         

We will not be liable or responsible for any failure to perform a service, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
Impossibility of the use of motor transport or other means of public or private transport;
Impossibility of the use of public or private telecommunications networks; and
The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Our Privacy Policy explains how we will use the information which you have provided to us.

We may use photographs taken at services provided in publicity and marketing materials, including use on our Website. Your attendance at a service may mean that you are featured in such photographs and you are deemed not to object to the taking of such photographs as detailed above. If you do not wish to be included in any photograph, please notify the photographer at the relevant venue prior to the photographs being taken.

We have the right to revise and amend these terms and conditions from time to time to reflect changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

You will be subject to the policies and terms and conditions in force at the time that you place a booking with us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to bookings previously made by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Booking Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Booking Confirmation).

Contracts for the booking of Our Services through Our Site will be governed by the law of Queenlsand, Australia. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of the Australian Commonwealth.

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